ReturnPolicy

Please inspect your products carefully on delivery and before installation to check for any defects.

If you experience any issues, please contact our Customer Services team on customerservices@deta.co.uk and provide the following details:

• Full name
• Order number
• Returning product SKU code
• The reason for the return

• Consumers: Notify us as soon as possible and before the product is used or installed.
• Business customers: Notify us within 48 hours of receiving your order.

We will investigate the issue and confirm whether the product is defective, along with the options available to you:

• Consumers: If you report a fault within 30 days of delivery, you will be offered a replacement (or equivalent) or a full refund. After 30 days, we will offer a repair or replacement where appropriate.
• Business customers: If the product is confirmed as defective, we will offer either a replacement (subject to availability) or a credit for the purchase price

While we investigate, please ensure the product:

• is stored safely
• is not installed or used
• is protected from further damage

If you need to return a product and have received a Returns Authorisation Number from the Customer Services team, please send it to:

For more information, please see our Terms of Business .